Shipping & Delivery

At Epoxy Hand Works, we want your order to arrive safely, securely and as quickly as possible.

Below you will find important information about order processing, shipping, tracking and delivery.

Order Processing

Orders are prepared and processed as quickly as possible after payment has been successfully confirmed.

Most orders are processed within:

1–3 business days

During busy periods, product launches, holidays or promotional events, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information whenever tracking is available.

Estimated Delivery Times

Estimated delivery times depend on your location, the product ordered and the fulfilment location.

Typical estimated delivery times are:

Europe: approximately 6–12 business days
United Kingdom: approximately 7–14 business days
United States & Canada: approximately 7–15 business days
Other international destinations: approximately 10–20 business days

These estimates begin after your order has been processed and shipped.

Please note that delivery times are estimates and cannot be guaranteed. Customs processing, local postal services, weather conditions, public holidays and other circumstances outside our control may occasionally cause delays.

Track Your Order

Once your order has been shipped, tracking information will normally be sent to the email address used during checkout.

You can also use our Track Your Order page to check the latest available delivery status.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active.

Multiple Packages

Some orders containing several products may be fulfilled from different locations.

In these cases, your order may arrive in more than one package and on different days.

You will not be charged additional shipping fees because an order is divided into multiple shipments.

Shipping Address

Please check your shipping information carefully before completing your order.

Make sure that your:

  • full name is correct
  • street address is complete
  • apartment or unit number is included where necessary
  • postal code is correct
  • country is correct
  • email address and telephone number are valid

If you notice an error after placing your order, please contact us as soon as possible.

We will do our best to update your address before dispatch, but once an order has entered the fulfilment or shipping process, changes may no longer be possible.

Delivery Delays

Most orders arrive within the estimated delivery period, but occasional delays can happen.

Possible causes include:

  • increased seasonal shipping volumes
  • customs processing
  • local carrier delays
  • severe weather
  • incorrect or incomplete delivery information
  • public holidays
  • international transport disruptions

If your tracking has not updated for several days, this does not necessarily mean that your parcel has been lost. International shipments may sometimes move between logistics centres without receiving an immediate tracking update.

Customs, Taxes & Import Charges

Depending on your destination and the way your order is fulfilled, local taxes, customs procedures or import requirements may apply.

Where applicable, taxes may be calculated during checkout.

Any additional import duties or charges imposed directly by local authorities are determined by the destination country's regulations and are outside the control of Epoxy Hand Works.

We always aim to make the delivery process as clear and straightforward as possible.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

  • your order number
  • photographs of the damaged product
  • photographs of the packaging
  • a short description of the problem

Please keep the original packaging until your case has been reviewed.

Missing or Lost Orders

If your order has not arrived within the expected delivery period, first check the tracking information provided with your shipment.

If the parcel appears to be significantly delayed or lost, contact our customer support team and include your order number.

We will investigate the shipment with the delivery provider and help determine the appropriate next step.

Failed Delivery Attempts

Customers are responsible for providing accurate delivery information and, where required, being available to receive the parcel.

If a parcel is returned because of:

  • an incorrect address
  • an incomplete address
  • repeated unsuccessful delivery attempts
  • failure to collect the parcel from a collection point

additional shipping charges may apply before the order can be sent again.

Need Help With Your Delivery?

If you have any questions regarding your shipment, tracking information or delivery status, please contact us through our Contact Us page.

Please include your order number so we can assist you more quickly.

Our Delivery Promise

We carefully select our fulfilment and delivery partners with the goal of getting your order to you safely and efficiently.

Secure checkout • Tracked delivery • Responsive support • 30-day returns

Thank you for shopping with Epoxy Hand Works.

Where Resin Becomes Art.